FREQUENTLY ASKED QUESTIONS
How do I open a Group?
Send the following SMS to 22514: open#GroupName
(GroupName is the chosen name for the group you want to open e.g. open#TeamFamilia)
How do I send money to a Group?
Once a Group has been opened, money can be sent to that Group via Mpesa.
Account Number: Group ID (e.g. 2BNX)
How do I withdraw money from a Group?
To withdraw an exact amount send the following SMS to 22514: w#GroupID#WithdrawalAmount
e.g. w#5GH1#12000 to withdraw exactly KES 12,000
To withdraw the entire balance in the Group send the following SMS to 22514: wall#GroupID
Is there a minimum or maximum withdrawal amount?
The minimum withdrawal amount is KSH 500. Please note that there must be enough money in the Group to cover the minimum withdrawal amount as well as network charges of KSH 35.
The maximum amount you can withdraw is the daily limit allowed on Mpesa.
I have withdrawn money from a Group but have not received it on Mpesa
Most withdrawals are completed within 5 minutes. However, there may be a delay in processing your transaction. If you do not receive the amount you withdrew within 30 minutes please contact out customer service.
What is the difference between a Group Name and a Group ID?
Group Name is the name that you have chosen to refer to your group. Group ID is the unique reference number that has been system-generated for your group.
Only the Group ID can be used to effect any command in the Groupesa platform e.g. w#GroupID#900 when withdrawing KSH 900
Does Groupesa work on all Mobile networks?
Currently Groupesa is only available to Safaricom users.
How much does it cost to send a message to 22514?
Sending a message to 22514 costs KSH 2 only.
Are there any charges for sending money to a Group?
All contributions are charged a 2.5% fee.
Are there charges when withdrawing money from a Group?
Each withdrawal from a Group is charged KSH 35 to cover Network Costs.
What is the largest amount someone can send to a Group?
Each mobile money contribution is limited by the maximum amount Mpesa allows a person to send which is KSH 70,000 daily.
REFERENCE FOR GROUPESA COMMANDS
These are a set of commands to get you started on Groupesa.
These are a set of commands to guide administrators to manage Groupesa.
Withdrawal Some Cash
Withdraw All Cash
Appoint One Treasurer
Appoint Two Treasurers
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